Refund & Cancellation Policy

1 Subscription Cancellation

You can cancel your subscription renewal at any time directly through your billing settings. Upon cancellation, your account will remain active until the end of your current paid billing period without further automatic charges.

2 7-Day Refund Window & Usage Criteria

Refund requests are evaluated within 7 days of purchase under the following conditions:

• Zero Resource Usage: Full refunds are available if no email broadcasts, WhatsApp campaign messages, or dedicated IP warmup quotas have been consumed.
• Technical Malfunction: If an unforeseen technical fault on our platform prevents delivery and our engineering desk is unable to resolve it within 72 hours, a full or prorated refund will be approved.
• Policy Violations: Accounts terminated for sending spam, unverified list blasting, or phishing forfeit all rights to a refund.

3 Refund Processing

Approved refunds are credited back to the original payment source (Credit/Debit Card, UPI, NetBanking, or Wallet) within 5 to 7 working days, subject to standard banking processing cycles.

4 Billing Support & Queries

For all billing, invoice, or refund questions, contact our billing desk at support@arzonet.com or visit the central legal portal at policies.arzaqinsights.com.