Refund & Cancellation Policy

Last updated: August 5, 2026

This Refund and Cancellation Policy outlines how you can cancel your subscription or seek a refund for the services you have purchased through the Arzonet platform, which is owned and operated by ARZAQ INSIGHTS. By subscribing to our services, you agree to the terms laid out below.

1. Cancellation Policy

Cancellations will only be considered if the request is made within 7 days of placing the order (purchasing the subscription). However, cancellation requests may not be entertained if you have already utilized the service (e.g., sent emails, verified contacts, or utilized WhatsApp messages). You may cancel your subscription at any time to prevent future billing, and you will retain access to your plan until the end of the current billing cycle.

2. Strict Usage-Based Refund Condition

CRITICAL CONDITION: A refund will ONLY be processed if you have purchased a plan and have NOT used a single email credit or WhatsApp message credit on that plan. If our system shows any usage (even 1 email sent or 1 WhatsApp message sent), you forfeit your right to a refund.

3. Non-Refundable Scenarios

  • Arzonet does not accept cancellation or refund requests if you have utilized the platform's resources, as computing and sending limits are instantly allocated.
  • Account Termination due to Abuse: If your account is suspended or terminated due to a violation of our Anti-Spam Policy (e.g., high bounce rates, spam complaints, or sending prohibited content), you will not be entitled to any refund whatsoever.

4. Defective Service / Technical Issues

In case you encounter major technical defects that prevent you from using the platform entirely, please report this to our customer service team within 7 days of your purchase. The request will be entertained once our technical team has verified the issue at our end. If we determine that the service failed to deliver as advertised, an appropriate decision (which may include a refund or credit) will be taken.

5. Refund Processing

In case of any refunds approved by Arzonet, it will take up to 7 working days for the refund to be processed and credited back to your original method of payment.

6. Contacting Us

For all refund and cancellation inquiries, please raise a support ticket or contact our billing team at support@arzonet.com.